Shipping policy

At StellarJWLondon, we aim to provide convenient and reliable shipping options for our valued customers. Please read below for details regarding our shipping methods and policies.

1. Free UK Shipping

We are pleased to offer free shipping on all orders within the United Kingdom. No minimum purchase amount is required to qualify for this offer.

2. Shipping to USA and Europe

For orders shipping to the United States and Europe, we utilize Royal Mail's International Tracked & Signed service for reliable and trackable delivery. Please note the following:

  • Delivery Time: Delivery times may vary depending on the destination. Typically, shipments to the USA and Europe take approximately 5-7 business days to arrive after dispatch.
  • Shipping Costs: The shipping cost for orders to the USA and Europe is calculated based on the weight of the package. We use Royal Mail & Evri Large Letter service for packages weighing 0-1 kg.
  • Tracking: Once your order has been dispatched, you will receive a tracking number via email to monitor the status of your shipment.

3. International Shipping Restrictions

Please note that there may be restrictions on certain products for international shipments due to customs regulations. We recommend reviewing your country's import regulations before placing an order.

4. Customs and Duties

For international orders, customs duties and taxes may apply upon delivery. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.

5. Order Processing Time

Orders are typically processed and dispatched within 1-2 business days after payment confirmation. During peak seasons or promotional periods, processing times may be slightly longer. Once your order has been shipped, you will receive a confirmation email with tracking information.

6. Address Accuracy

Please ensure that the shipping address provided during checkout is accurate and complete to avoid any delays or delivery issues. We are not responsible for packages that are lost or delayed due to incorrect addresses provided by the customer.

7. Contact Information

If you have any questions or concerns regarding our shipping policy, please feel free to contact us at:

StellarJWLondon
Email: stellarjewelrystore@gmail.com